How hiring works
From first enquiry to handing the keys back. Nine steps, and you only have to think about four of them.
Why we don't take instant bookings
Paul reads every enquiry himself and decides whether to accept it. It takes a day, and it's the reason our vehicles come back in the condition they left in.
Sending an enquiry costs nothing, needs no card details, and holds your dates while he looks at it.
The timeline
What happens, and when
-
{{ s.when }}
{{ s.when }}
Documents
What we need from you, and when
Nothing is needed before Paul has approved your enquiry. After that it's four things, spread across the booking.
How we look after them
Most hire companies never tell you what happens to your licence photo. Here's ours.
In person · about 45 minutes
Collection day
Paul walks you round the vehicle inside and out, water, gas, electrics, heating and toilet, and answers whatever you want to ask. You'll agree a condition record together with photographs, which protects your deposit as much as ours. Then you sign the hire agreement and go.
What to bring
In person · around 20 minutes
Return day
Bring it back at the time agreed, with a full tank and the toilet cassette emptied. We'll go round it together, record the mileage and levels, and that's it. If something went wrong on the trip, tell us on the day rather than hoping we don't notice, it always goes better that way.
Your deposit
Refunded after inspection
Once the vehicle is back and inspected, less anything agreed on the day, evidenced with the handover photographs. See the deposit terms
Questions people ask at this point
{{ q.q }}
{{ q.a }}
Still not sure?
Ring Paul. He'd rather answer a question before you enquire than after, and it's him on the phone, not a call centre.
That's the whole process.
The only part that needs you to wait is Paul reading your enquiry. Everything after that runs itself.